Contact Us
Messages reach the people who pack the orders. Here is where to send them.
Contact details
Send a message
The form below reaches the same inbox as the email address above.
If the form does not go through, email [email protected] directly or call (949) 474-1911.
For order questions [email protected] is best because it leaves a written record. Expect an answer within 1 business day.
Phone
The number is (949) 474-1911. It is answered while the shop is open.
In person
Parcels are packed at 18271 W McDurmott K, Irvine, CA 92614, United States. There is no counter service for website orders.
Opening hours
Mon–Fri 09:00–14:00; Sat–Sun Closed. On federal holidays the shop may be closed.
What to include
- The number of the order in question
- Which item you mean, ideally with the product link
- A photo or two when the problem is visible
We answer every message ourselves; there is no call center. Pet clothing sizes follow no standard between makers, so every garment page lists the measurement the maker uses — neck girth, back length or the dog’s weight — and that is the number to buy by rather than the letter.