Track Your Order

Enter your order number and the email you used at checkout to see the status.

  • The confirmation email shows the order number.
  • Use your order email.
  • Shipped orders show carrier tracking.
  • Still stuck? [email protected] can check the order for you.

Type the order number from your confirmation email below, with the same email address, to see the status.

Parcels leave Irvine, California after 1–2 business days of handling.

Reading the order status

  • Processing: the order is confirmed and will be packed within 1–2 business days.
  • Completed: shipped. Transit then takes 4–8 business days.
  • Pending payment: checkout stopped before payment.
  • Refunded or cancelled: the order is closed and the payment returned.

If tracking has not moved

It is common for tracking to pause while a parcel moves between hubs. Still nothing after 3 business days? Email [email protected].

Marked delivered but not received

First check safe places and building reception. If nothing appears, email [email protected] within 5 business days of the scan and we will follow up.